Privacy Policy

Refund Policy

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Updated at 2025-07-21

This Refund Policy governs the terms under which refunds may be granted for purchases made through the website www.kumpitsolutions.com (“Site”) operated by KumpIT Solutions (“we”, “us”, “our”). By using our services, you agree to this policy.

Paid Services and Billing

KumpIT Solutions offers certain paid services under premium plans on a monthly or annual subscription basis. All payments are charged in advance and are non-refundable, except as provided under this Refund Policy.

Eligibility for Refund

You may be eligible for a refund only under the following circumstances:
  • Duplicate payment due to a technical error.
  • Unintended auto-renewal, if a cancellation request was sent before the renewal date but was not processed
  • Service malfunction that prevented meaningful access to the core features for a substantial portion of your subscription period (subject to our investigation and technical logs).
  • Refund request raised within 7 days of original payment, and services have not been significantly used or accessed.
  • Incorrect billing or charged a higher amount than shown.
⚠️ Note: Refunds will not be issued for dissatisfaction with lead quality or service usefulness unless the malfunction is attributable to our system.

Non-Refundable Situations

Refunds will not be provided in the following cases:
  • You changed your mind after purchase
  • You failed to use the product or service.
  • The leads or data provided did not match your expectations.
  • Violation of terms of service or account suspension.
  • Delayed complaints (raised more than 7 days post-payment).

How to Request a Refund

To initiate a refund, please email us at [email protected] or contact us via our Support Chat within 7 days of your payment. You must include:

  • Your full name
  • Registered email ID
  • Payment details (transaction ID, date)
  • Reason for refund request

We may request additional information to validate your claim.

Processing Timeline

Once your refund request is received and validated:
  • Refunds will be initiated within 7–10 business days.
  • The amount will be credited back to the original payment method.
  • You will be notified via email once the refund has been processed.

Discretion & Finality

All refunds are issued at the sole discretion of KumpIT Solutions. We reserve the right to deny a refund request if it does not meet the criteria outlined in this policy.

Modifications to This Policy

We may modify this Refund Policy at any time without prior notice. Updates will be reflected with a new “Effective Date” at the top of the policy. Continued use of the Site after updates constitutes acceptance.

Contact Us

Don’t hesitate to contact us if you have any questions.

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